Plain & Fancy Custom Cabinetry

I would give zero stars if I could. Plain & Fancy delivered botched and defective cabinets and refused to warranty replacements and repairs until contacted by my attorney. The cabinets were manufactured well below industry standards and essentially the entire project needed to be redone and is still subpar. The wood veneer was not sequenced or finished correctly resulting in unacceptable tone and grain matches. Even painted panels did not match and needed to be removed and repainted several times. A large kitchen corner piece has doors that do not slide. Multiple manufacturing delays were not communicated and the project was delayed well over a year. Overall, a botched $150,000+ job and Plain & Fancy and their representatives had to be coerced to honor their warranty of defective materials and still delivered a below industry standard product. Look at the pictures and see if you would like these mismatched panels in your house.(the preceding is my opinion)

Wish I could give zero stars. This is the worst business I've tried to work with in years. I have redone many kitchens, having owned 8 personal properties and 21 rental units. There is a total lack of communication and customer service. After booking an appointment for a salesperson to come to the house for the initial consultation, something not necessary in any kitchens we've ever installed, my husband and I called 4 more times, speaking to two different people, to ask/remind Brian to bring white samples with him. We were getting the impression that he was not listening and would show up without them. On the scheduled day, someone new showed up WITH NO SAMPLES! I told her there was no point in meeting, and we rescheduled. After meeting, she sent an email that we could not do the plan as originally hoped because of an issue with an overhang. I replied back, asking if we could set up a phone call with the fabricator to discuss options. I never heard back. 10 days later, I called her cell to find she'd left the company after only a few weeks working there, a shame because she may have been the only real professional they had. She obviously contacted them right away because I finally got an email back from Brian, asking if I had questions. I forwarded my original email and received a response back from Brian with missing words, misspelling, and little punctuation. He suggested meeting in person at the house again. I replied, asking if we could instead have a call with the fabricator, as asked in the original email, to discuss options for the overhang. He called almost immediately and said he really needed to go to the house again because he didn't have any of the information about our kitchen anymore, despite our original rep telling me she'd left all of her customer files at the office. During the call, Brian spoke over the top of me, wouldn't listen so responded to partial sentences, and ended up yelling. Brian is unprofessional and should find a job that doesn't include customer contact. There are several other kitchen companies in the area. Take it from this seasoned remodeler-go to ANYONE else.

The paint is chipping and doors are not square. I have never seen paint chip off cabinets. Very disappointed with the quality after being sold on the quality of the cabinetry! If I was able to do it all over again I would not purchase this kitchen. So sad I’m stuck with it now. Their answer to the paint chipping issues. Touch ups! Such a joke!

Working with a company like Plain and Fancy offers so much... a family owned company who cares about you and your project every step of the way, a company that can make anything you ask them to, a company that has one of the most beautiful finishes I have ever seen... As a dealer I can's say enough about how incredible this company is to partner with.

I've been working with Plain & Fancy for over 25 years. I can't say enough about the quality of their product, very easy to work with, and their designs are on-point with industry trends. I have literally done hundreds of kitchens with them and look forward to doing hundreds more from my new showroom in Glens Falls, Zobel & Co., as well as with Majestic Kitchens in Mamaroneck NY. Hard working, creative, client-centric company.

Always the finest quality in fit and finish. We are over the moon with their customer service. They always there to help bring life to our custom designs. We could not ask for a better partner in the Kitchen and Bath industry. We appreciate the continued quality service and product. Thank you!

We installed new Plain & Fancy kitchen cabinets and center island this past year. We also put in a new Plain & Fancy cabinet in powder room. The end product turned out well but the production of the items was a major problem. The center island came in 12 inches too wide with 12 inches of dead space in the middle. Plain & Fancy offered to replace it but that would mean weeks delay in finishing the kitchen so our contractor cut and reassembled the island. The powder room cabinet was even worse. The sink could not be installed because there were boards in the middle of the sink hole. In addition the drawers and doors were not aligned. Plain and Fancy did replace the cabinet but did not cover the extra cost of having contractor, electricians, tilers, and painters come back again. Months later I still cannot see how they could have made such a mistake in manufacturing these items. Again the finished product was great but Plain & Fancy offered nothing to offset our troubles or expenses. .

What a privilege to sell these fine products... it's easy to see why the family-run business continues to thrive; now nearly 50 years. The quality materials and craftsmanship speak for themselves and their stylish options continue to evolve as the times demand. From traditional shaker and painted styles to contemporary veneer options the selection is never ending and special colors are common. Their agreeable customization department works with me to bring my client projects from rough concepts to completion through engineering and collaboration. Arched doors, bow-front cabinetry or unique mullion designs are all within easy reach. When quality is important Plain & Fancy is my "go-to" for clients and those clients are never disappointed.

We love using Plain & Fancy cabinets for our projects. They are built very well and finished beautifully. We are able to design our own pieces, use unique woods that you can’t get with other lines, and the door styles and finishes are endless since they can also be customized. Recently, we renovated a cottage and there was such limited space that we were able to use their frameless cabinets for maximizing storage. Since we could do custom sizes, we used every inch and there were no unnecessary fillers. You can’t beat Plain & Fancy if you are doing a large custom kitchen. They carry all the accessories and options that our customers are looking for and the attention to detail is impeccable. From a dealer perspective, they are a great company to work with and we highly recommend them.

We offer Plain and Fancy Cabinetry in our showroom at Holod's Kitchen and Bath. This is a new addition to our showroom and displays will be coming in the future. We do have a nice selection of Plain and Fancy's beautiful cabinet doors on display.

Plain & Fancy Custom Cabinetry is full custom handcrafted cabinetry. It is evident that the many hands making these cabinets take great care and pride in their work. The inset cabinetry offered by Plain & Fancy is simply second to none! Their artisans create finishes that simply are signature to the brand and their followers. They are considered to be the finest in the industry. The hand finishing process coupled with European automated finishes result in a silky and durable consistent beauty.

We have been a dealer of Plain & Fancy Cabinetry for over 20 years now and absolutely love their products and service. Everyone who works at P&F from the Reps to the Engineering Staff are delightful to work with. They are a true american, family owned cabinet company that never compromises on quality or craftsmanship!