Discount Glass Tile Store

I did not read reviews before ordering from this place and I regret it! I’ve never been scammed online before and the site looked legit. I ordered a few days ago and now their website, email and phone have been disconnected. I’ve filed a claim through my bank but am doubtful I’ll get my $350 back. I will never make this mistake again.

Had ordered a sample for a kitchen and bath renovation. They took the payment and sent me a "shipped" update. Nothing ever arrived. Just received an order "canceled" email with no explanation. I do have a "refund processed" email but haven't seen any refund yet. They number on their website says disconnected and no new number is available. I would NOT purchase from this company as it sounds like they've gone out of business but are still taking orders / payments. Will be contacting BBB. Houzz should remove them from their vendor site.

Previously ordered from this company and had a great experience. However, I placed an order on November 14th and they processed my payment but have not responded to my questions as to why the order still is marked awaiting shipment. Sounds like this is a common theme based on recent reviews. Anyone know how we can get our money back?

Ordered tile for a project and after a while never received any email confirming shipment so I decided to contact them. No one answered and after trying for a couple weeks I emailed and same thing, no response. Must be a scam business or went out of business or something but the website should not be running still if they’re no longer running the business.

I ordered tile,this company received payment and no response after for six days! I believe i have been ripped off just like the others on this page! I will appear on their doorstep if necessary to receive my refund or my order within the next five days their home or business 1

Unfortunately I've had the same experience as many others below. I ordered tile on November 15 that said it would ship next day. I have continued to call and email them for two weeks without any response.

I have used this company many times before and have never had a problem. This time, however, I ordered tile for a client on 11/8/21 and now I cannot get anyone to answer the phone or emails. They have my payment but have never shipped the tile. Extremely frustrating since they said they would ship in 3-5 days. Please do not get swindled like I did.

Ordered tiles two weeks ago. Tile was listed as being in stock with shipping generally the next day. Then nothing. No response to email. Phone only provides a recorded message to send email. Right.

I purchased 11 tiles to finish a small project on 10-4-21. They took the money and the following day mark the order ready to ship. I have not heard anything from them after that. I was lucky not to order the $3500 worth of tile for another on-going project from them. I have called and emailed with no response. I consider myself lucky and my only regret is that I did not use my PayPal account for this purchase. I do not recommend these thief's for any tile work that you might have. DO NOT recommend this company...

I ordered tile three weeks ago, and it hasn’t shipped. I understand we have a shipping crisis in this country, but I have emailed and called and left messages asking for some kind of update, and no response. The customer service at this company is very poor.

I called Discount Glass Tile stored on October 11th and given so many issues with product supply and building material supply chain, asked specfically if the product I was looking for was available in the quantity I required. I was told it was and that the product would be shipped out by Friday, 10/15 or Monday, October 10/18. It is now Friday 10/22 and I have sent multiple emails and left multiple message about delivery and if the product is even truly available. I received one email saying the product would be delivered today or Monday but after asking multiple times for tracking information, received no response. The outgoing message continually indicates that they are having phone issues and to leave a message or email and that someone would respond. No one has bothered to call me and someone named Adam sent one email. DO NOT use Discount Glass Tile Store. I have worked with other vendors who have been upfront about product supply and estimated delivery times. Discount Glass has failed in the very basics of communication. I now need to ensure that I am fully refunded. DO NOT use Discount Glass Tile Store.

I ordered with this company last year and they were very helpful and responsive and the prices were great, so I obviously came back to order more tile for a new project we are doing. I wanted to order some samples so I submitted for them on the site and never received an email to cover shipping costs. I tried emailing them and calling them several time in the past few months and no response. Is this place no longer a business? Thats the only explanation I can find realistic if they aren’t responding.