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Om oss
Diamond Kote is the next-generation Siding System that delivers a brilliant home transformation guaranteed to stand the test of time. Our focus on limitless customization, architectural craftsmanship, and superior durability is at the center of everything we do.
With siding styles like board & batten, lap, shake, and more in over 20 colors in painted and wood stain options and a Custom Color option, we give you the freedom to create your dream exterior.
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Schofield
Kategori
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Business Details
Business Name
Diamond Kote Siding System
Telefonnummer
+1 800-236-1528
Website
Address
7102 Commerce Drive
Schofield, WI 54476
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14 omdömen för Diamond Kote Siding System
Senaste först
Houzz-ID: 571064443
Genomsnittligt omdöme: 3 av 5 stjärnor
I am not in any way dissatisfied with the product, but their customer service leaves me disappointed. I ordered the material I needed from my local building supplier. I understand now days waiting for material can be the norm. Half my order was available in a few days but part was on a three week back order. My supplier was op front with me on the back order and I understood. However when I received my order the material was packaged poorly and the individual pieces were stuck together. I contacted my supplier and he asked for pictures and then advised me to Troy to separate the pieces. When I did separate the boards it was obvious the paint had not cured totally before packaging. I sent pictures to my supplier who agreed the material would have to be replaced. I was very great full until I was called and told there would be another three week delay to replace the damaged boards. I find it very disappointing that there is no concern to expedite parts that were not packaged properly by the manufacturer and then make a customer wait an additional three weeks for replacements
11 Augusti 2023
Houzz-ID: 531208975
Genomsnittligt omdöme: 1 av 5 stjärnor
After I had Diamond Kote siding installed, I noticed several problems. I called and a Diamond Kote territorial manager came out and said that there was no warranty due to improper installation. He stated that there was no house wrap, no flashing around windows, staples used, covered nails with caulking, etc. Some months later another DK manager came out with a LP Smartside manager. They both agreed there were multiple problems with the installation, which voided the warranty. Yet it has been four months and I can't get written documentation as to why I have no warranty. This seems contrary to consumer protection laws and somewhat cowardly. If you can say to a homeowner, you have no warranty because of your contractor, then you should be able to put it in writing. For this reason I would not recommend this siding. They don't stand up for the homeowner when they are wronged, so they become part of the problem. The attorneys general's Consumer Protection Divisions need to look into this.
14 Augusti 2022
I'd like to give an honest review of the quality of this product however, I cannot seem to even get my order in so that my contractors can install it! We were told it would be a week lead time on receiving the material by DiamondKote (not a dealer) and week after week we continue to get excuses. I understand things happen in manufacturing that may cause delays but when you pay the premium price that you do for this material then you should be dealing with a premium company that handles matters appropriately. My contractors have now left the jobsite because they have other jobs to move on to (cannot blame them) so when I was told it would definitely be here by the 18th they (contractor) kindly changed their scheduling to accommodate us in order to finish up our home. Well, today is the 18th and yet again we've been told the material has not arrived? If you're looking for a company to be on time with their product, THIS IS NOT THE ONE! DO YOURSELF A FAVOR AND LOOK ELSEWHERE! Now, on to the next review destination to let everyone know my dissatisfaction with this company.
18 April 2022
Kommentar från Diamond Kote Siding System:
Thank you for bringing this to our attention. Could you please send us a message with more details regarding your order? Where you purchased, your order number, or a list of what product and colors were ordered so we can look into this issue further.
Houzz-ID: 705610181
Genomsnittligt omdöme: 1 av 5 stjärnor
Cannot recommend Diamond Kote. Our condos had Diamond Kote installed in 2014. In 2018 we noticed problems with the paint separating and board becoming soft. After multiple attempts to get them to come inspect the siding, they came out and issued a report blaming our installer who has installed miles of this product. After speaking with other installers of Diamond Kote we learned this is their tactic to avoid paying a warranty claim. They blame the installer and the home owner for failing to properly inspect and maintain. Be forewarned. This company does NOT stand behind their product contrary to what they claim and their product does not seem to hold up as advertised.
11 Maj 2021
Houzz-ID: 291571900
Genomsnittligt omdöme: 1 av 5 stjärnor
A small portion of the siding on our house is Tiger striped. The company admitted it was due to a clogged spray nozzle. They sent two reps from the company out to look at my house. I was hoping they would send someone out to fix the problem, but they inspected the product and did determine it was Diamond Kotes fault. A month later I received a letter. If we signed this letter they would give us $500 and we would be responsible for fixing the issue ourselves. We received a bid, it was double in price. Other painters indicated by phone what they charge per square foot. I went back to Diamond Kote. Their email was pleasant, but they won’t cover the full amount it will cost to repair the product. I was disappointed to learn that I will pay additional money out of pocket to fix what their poor quality control process missed.
When the product is painted correctly by the company, it is a beautiful product. Even though it’s an inconvenience to the home owner, I understand things go wrong, I just want Diamond Kote to stand behind their product and make this right.
21 Februari 2021
Houzz-ID: 578577076
Genomsnittligt omdöme: 1 av 5 stjärnor
There are serious color inconsistencies in the Diamond Kote siding purchase for our new home. We have had to remove new siding due to the noticeable color difference between different boxes of the siding. I currently have labor and material waste in excess of $2,000. I have contacted Diamond Kote to see if they will stand by their product. I will report back with the results. More to come.
13 December 2020
Kommentar från Diamond Kote Siding System:
Thank you for bringing this to our attention. We take pride in our state of the art equipment to ensure our customers receive a high quality and consistent siding product. Could you please send us a message with your contact information? We'd like to follow up with our service team regarding the color issue you have described. Thank you again.
Noel Mathis
Genomsnittligt omdöme: 3 av 5 stjärnor
Second job using Dimond Kote. They have a problem with their quality management. 1st job, mislabeled color of ridgestack and several boards had obvious chips in them where paint had been scraped off. Worked/cut around them but was a pain. 2nd job - had to order 9 pks (4/pkg). 5 boards had several scrapes of damaged boards.
23 Oktober 2020
Justin-Dana Tuma
Genomsnittligt omdöme: 1 av 5 stjärnor
After one winter our siding is chipping and peeling and diamond kote refuses to take any responsibility. They told us our contractor must have handled the siding wrong upon installation. We have recently just found 3 other homeowners in our rural community with the same problem and diamond kote has fed them the same line as us. Hmm we may be onto something!!!
1 mars 2016
Kommentar från Diamond Kote Siding System:
I apologize for the issues you are experiencing but we have reviewed your siding on more than one occasion, and there were no signs of any sort of finish failure. If you would like to revisit the previously extended good will offering to resolve your non-warrantable situation please reach out to us at 1-800-236-1528 option 3.
cindyfargo
Genomsnittligt omdöme: 1 av 5 stjärnor
Love the look of the product but sad to say when the contractor nailed the product on it left large chipped areas around the nails. Also on our trim pieces some of the paint is missing on the edges so LP Smartside has taken on some water and the product now is chipping off. Thus far Diamond Kote has not been helpful to resolve the problem. Our areas are too large and deep to use their touch up paint.
30 Maj 2015Senast redigerad:23 Juli 2015
Lindus Construction/Midwest LeafGuard
Genomsnittligt omdöme: 5 av 5 stjärnor
Diamond Kote’s bulletproof warranty and industry-leading durability are the top reasons we chose to offer this product to our customers. The company excels at customer service and always stands behind their promises. This, to us, is priceless!
4 December 2013Senast redigerad:4 December 2013
jamesfedie
Genomsnittligt omdöme: 5 av 5 stjärnor
In my opinion Diamond Kote has the best finish in the industry. I have seen the production process first hand and also used the product. They have the most advanced equipment, technology, and process in finishing hard board exteriors products. Their facilities are clean, effiicient, and enables them to control the finish process. They also do a great job in controlling the product in the post finishing stages of storage and distribution. Their customer service level completes the whole process, with high knowledge of the products and quick response times. Great product and great support! I would highly recommend this product.
8 Oktober 2012Senast redigerad:31 Juli 2013
Stebnitz Builders, Inc.
Genomsnittligt omdöme: 5 av 5 stjärnor
Diamond Kote is the way to go for anyone looking for a maintenance-free product that also looks great on the house. We've used it several times and recommend it to our clients regularly.
Awesome product!
Stebnitz Builders
8 Oktober 2012Senast redigerad:31 Juli 2013
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