Finishing Touches Solutions

Please do not use this company as we have had a disaster that Kelly refuses to address. We ordered sheers for our living room. We were promised that she was going to use her very best vendor. She had two professionals measure and when the sheers arrived they were still uneven and the wrong length upon two attempts. They went back to her vendor to be fixed. When they were installed for the second time, they would not pleat, so again back to the vendor for pleating. When they returned for the third time they still would not pleat. The installer came back a forth time to sew some weights in that showed through the fabric and looked ridiculous. So, you guessed it, back to the vendor. Well, after trying to contact Kelly by phone and text numerous times, she has not been professional enough to answer our texts or calls. So now she has all of our money and our sheers. Our attorney sent her a letter which she totally ignored. Preparations are being made to take her advise and to take her to Small Claims Court, which we will do. Next stop, Illinois States Attorney's Office, Consumer Protection & Consumer Fraud, The Director of consumer Affairs and other social media. We will also contact the local TV stations that handle such cases of fraud. Kelly is unethical, unprofessional, unreliable, underhanded and a scammer. Please don't be scammed by Kelly's method of doing business. Spend your hard earned money at reliable and trustworthy place of business.

Our experience with Kelly was flawless. From our first meeting with her, she helped us get focused on our blind scope and enabled us to make great decisions ahead of processing our order. We decided to make a worthwhile investment and the end result is stunning. Blinds are very often the last item in your construction budget and sometimes there is little money left to fully complete the project. Not only are blinds essential to the completion of your property investment, but good quality blinds are the difference between a marginal completion and an exceptional finished project. We would not use any other vendor, Finishing Touches are by far the best player to have to your team if you want to come out a winner on your property.

I highly recommend Kelly F of Finishing Touches. She did a terrific job with customer service. She brought samples to our home for us to review, wasn't pushy and provided practical and knowledgeable recommendations. She gave us competitive pricing and shopped to get the best service and product rates. She was patient with my very inquisitive and social kids and did not feel like a judgmental intruder - although a complete stranger in our home - when my husband and I fussed over what to have installed. She has a nice temperament and I did not mind opening my home to her. She was extremely responsive, and prompt when it came to coordinate any troubleshooting issues with installation performed by a third party. I highly recommend her services.

Kelly did a great job with our drapes. She was always on time, and easy to communicate with. She kept me updated on the timeline for installation, and was there during the install to make sure everything was correct. Very easy to work with and we are happy with the results!

Kelly did an excellent job helping me pick out the perfect window treatment for my bathroom and two bedrooms. She is very easy to work with and helped me with all of my needs and issues. Definitely recommend using Kelly for all your window treatments.

Kelly was very professional and responded to my phone calls quickly. The valance was exactly what I wanted. I will definitely use Finishing Touches for my future decorating needs!

Kelly did my entire house! The drapes in the front room look great! The blackout shades in the bedroom are just what we needed and the shutters in the kitchen keep that 5 o'clock dinner time sun out! Kelly made the process easy and convenient everything was installed on time and I couldn't asked for anything more! I highly recommend Kelly for all of your window treatment needs!