Granite & Marble Express

Unsatisfactory product and installation!! Don't be fooled by the Lowe's display because it is NOT what you get! Our countertops are not smooth surface and are very pitted unlike anything in showroom display. We purchased granite counter tops through Lowe's with Granite and Marble Express. To start with, we had to have measurements twice. Then, after first install, the granite was extremely pitted and you could feel grit after running fingers across surface. After new granite, 2 weeks later, the counter tops are still pitted and the backsplash was installed 3/4" away from the wall and filled with a messy caulk job. The re-do is just as pitted as the first. They did come back a third time to fix the backsplash, but it is still not right. We're extremely unhappy with the countertops that are "seconds" and the shabby installs. Never use Lowe's as they sub out to companies like this

UPDATE: 2 weeks after the owners message below and 12 days after assuring me and HD that both countertops would be replaced, their Project Manager began employing the illogical to explain why my custom countertops must have only 90 angles despite my custom contract. Just no integrity at all and no sense of accountability, as they would rather make illogical statements and contradict themselves constantly as if not easily provable. HD refunded money for two (2) tops after they ignored my demand letter. Hands down, an extremely disappointing experience provided I contracted with Home Depot to avoid issues. This company: 1) quoted pricing ($150) via email for an add’l required trip for an appt 4 wks later then submitted a higher charge to HD ($200); 2) attempted to charge me for 3 trips at $200 per despite only coming to my home twice, 1 of which was included in my original purchase; 2) attempted to run my price by ~$700 and blatantly refused to justify the addition (took 3 wks, 3 HD managers and a HD District Service Manager to force removal of the charges; 4) added an invalid marking to my second template after I did the general approval (not measurements) that called out difficult installation (although all rectangular and no seams), long walkway (in TH so doesn’t exist), difficult access (in TH with 1 flight of stairs so doesn’t exist), and oversized pieces (live in TH that will not accomodate oversized items, all pieces easily cut from Silestone standard format slab so doesn’t apply); 5) included charges for services and products that I never requested and explicitly rejected multiple times (we actually did over 1 yr ago); 6) asserted that they (Danielle) had already waived “a lot” for me which was not true when charges were bogus and still did not provide rationale; 7) assured in-person (Maz) on 27 Sep 18 that their countertops are indeed custom cut and will be cut on a slant despite a note on the drawing indicating that tile “will be used” as if I stated that was the intent to cover gaps behind a countertop edge and walls or adjacent cabinet items (in my case a flat refrigerator panel); 8) cut two (2) pieces of countertop incorrectly...one without regard for the slanted nature of the wall...a wall that was actually not called out to me in either of my two (2) template appts, on drawings, or via any other means as being an issue or non-flush before the install appt and after the countertop was already glued in-place...leaving a gap that cannot be hidden by tile, so essentially they expect that my glass tile edge will be plumb vertically and flush with the slanted wall appearance-wise at the corner where the countertop is supposed to sit but doesn’t completely then a vertical gap and then the countertop corner (so a noticeable gap “sandwiched” between vertical tile edge and the vertical countertop edge) that is actually cut to curve away from the corner rather than snugly fitting against it. With regard to curving away from the boundary that it should fit snugly against to it’s left and on the front exposed edge, the same is true of a roughly 26”x21” countertop that should sit snugly against my perfectly flat 2’x8’ refrigerator panel but does not on the front edge; 10) cut bar countertop at wrong dimensions on one (1) side that supposed to touch wall given the slant that should be present was/is not and despite assurances received from Maz in-person on 27 Sep 18 that they have precision equipment that allows for slants; 11) Installers (who were very nice but spoke and understood very little English making it difficult for them to understand my assertions and for me to understand their intent) cut my drywall to recess countertop despite the fact that I explicitly said in-person to Maz and via email that I did not want anyone cutting my wall which they clearly failed to convey to the installer; 12) Fred outright refuses to be accountable and instead chose to minimize the sloppy appearance of the bar and amateur appearance of the odd left corner cuts both on the bar and smaller base cabinet creating no way to hide either it entirely. I hate doing reviews as people need their jobs although the disregard for the poor appearance, bad cuts despite assurances that they account for wall slants (did on 2 others but not on 3rd), the gaps that they apparently created purposely on exposed overhang edges, not ensuring that a GME rep that speaks clear English and understands words and context is on-site or readily available (they have terrible phone wait times) is on-site to assist with language barriers, attempting to arbitrarily run my tab, refusal to answer questions and provide justification for charges, and extremely poor customer service skills warrants this. They could easily honor their assertions regarding responsibility for dimensions and care to give customers what they paid for but in my horrible experience that is clearly not their goal.

I have nothing but praise for the people at Granite and Marble Express. We had put off installing new granite countertops for years because we listened to friends who had such bad experiences. When we finally chose them we were amazed! They set a date for measuring the kitchen, and they came right on time. Once we selected the slabs they gave us a date and time for installation, and they actually came a little EARLY! The installation was perfect (as had been the measurements); they were efficient and neat. We could not have asked for a better experience! The cost was reasonable and they were such a pleasure to work with!

I hired this company for a kitchen counter top in 2011. The selection was great and the prices were also. The day of installation the counter was installed successfully. The sales person was knowledgeable and very nice.