Om oss
Tjänster som erbjuds:
Custom Homes, Energy-Efficient Homes, New Home Construction, Sustainable Design, Home Design
Område för tjänster
Kellyville, Sydney, Strathfield, Concord, Ryde, Lane Cove, St Ives, Wahroonga, Bella Vista, Drummoyne, Mosman, Longueville, Greenwich, Hunters Hill, Gladesville, Five Dock, Rodd Point, Cabarita, Pymble, Castle Hill, Russell Lea, North Ryde, East Ryde, Beecroft, Rhodes, Concord West, Gordon, Lindfield, Waverton, The Ponds
Utmärkelser:
The Hills Building & Design Awards 2016: Finalist, Best Residential Project/Exhibition Home - $500,001 and above; Finalist, Best Custom Design and Built Homes up to $750,000
Expertinformation:
Horizon Homes 10 Ernesta Place Bella Vista NSW 2153
Kategori
14 projekt
Business Details
Business Name
Horizon Homes
Telefonnummer
+61 2 8882 9111
Website
Address
Horizon Homes
10 Ernesta Place
Bella Vista, New South Wales 2153
Australien
Typical Job Cost
1 000 000 AUD - 2 000 000 AUD
Followers
24 omdömen för Horizon Homes
We appreciate that you specifically mentioned Ruben, our Site Supervisor. Our people are the best part of our business and Ruben’s professionalism and commitment to quality is a good example of what Horizon Homes stands for. Thank you again for putting your trust in us, we enjoyed working with you and wish you a lifetime of happy memories in your new home. Best wishes, Denis, Ruben, Danny and the rest of the Horizon Homes Team.
We are very disappointed that you feel this way. Not surprisingly, we have a completely different opinion on the quality of your home.
Over the 3 years since we completed your home, we have attended to any issues you raised as soon as we could safely arrange access, which wasn’t always easy due to the complexities of work during COVID. We have always honored our warranty and we have fixed any issues that have been deemed a defect. So far, any identified defects on your job have been minor in nature and we have been happy to rectify them.
Our goal is always to turn over a home with zero defects and have a client who has enjoyed the building process. If there have been issues along the way, we want to acknowledge the client’s feedback, examine our processes and make the appropriate changes so the issues don’t happen again.
Some of the issues you have raised have more to do with the finishes you have chosen for your home and the material upgrades you decided to forgo in your build. While we can fix defects, we can’t fix choices a client makes and now regrets. As for the quality of our workmanship, we have always welcomed having an independent authority review our work to determine if everything was done correctly and to industry standards.
We have tried to work with you in good faith to resolve any of your perceived issues, so it has been disappointing that you have not only threatened this negative review through the process, but also threatened to have your friends and family post similar reviews.
We have been building high quality custom homes for over 25 years and this is the first time we have ever had a review like this. Most of our new business comes from direct referral from past clients we have built for, which is a great compliment for a builder. Unfortunately, in this instance, despite our best efforts, we have come to the realisation that you can’t please everyone all of the time. We stand by our work and the quality of our workmanship and we are honoured by all the other 5 star reviews left by past clients who have loved the homes we have built for them and the experience they had working with us.
Denis & The Horizon Homes Team.
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