IWA Wine Accessories

My experience with IWA and CellarPro (same company) went through a tough period, but I'm happy to say that in the end, all confusion and misunderstandings were resolved. We were able to swap a unit which wasn't strong enough and get the right unit. Their customer service was extremely communicative and we were able to work through it. I wouldn't hesitate to recommend them and their dedicated support staff!

If you thinking about creating a wine cellar, I highly recommend checking in with the folks at IWA Wine Accessories. With a fairly valuable wine collection at stake, I was particularly concerned about finding the right cooling unit, and my sales consultant, Bryan Adams, at IWA was super knowledgeable and just as helpful. He got the proposed dimensions of my cellar, ran an analysis, and recommended the CellarPro 3200VSi. When the cellar dimensions increased significantly, Bryan advised me against the more expensive 6200VSi I thought I needed and recommended the cheaper 4200VSi. The cellar is for a vacation home so Bryan made sure I had CellarPro's network ready unit combined with a networked thermostat, making remote monitoring and control of the cellars temperature and humidity a breeze. I couldn't be happier. It took me a few years after I first contacted IWA to find a contractor and get the cellar going and Bryan couldn't have been more accommodating--always ready to answer my MANY questions, always patient, I knew I was in great hands. Once I finally made the decision, the purchase went like clockwork and was delivered exactlyon time. I received a call from the shipper to arrange drop off. This precision was invaluable in lining up my insulation and installation contractors. If only all transaction ran this smoothly and precisely. Additionally, IWA has been there after the sale -- I really feel that throughout this process Bryan and IWA have been a trusted partner. They also offer expert cellar design, custom or via kits.

I used IWA to design a complete cellar with racking, refrigeration, glass doors, the whole thing. There were a few mishaps along the way but in all they did a decent job.

Excellent Customer Service!!! They called back with the information that I had requested in a timely matter. They also allowed me to place the order with a live person (Betsy) rather than having to fill out a lengthy entry form.

I am the owner and principal designer for Talie Jane Interiors. We designed a wine cellar for a client using products from IWA. It looks fantastic! I would recommend IWA to clients and plan to use them for upcoming projects as well. It's a custom look without the custom pricing. We added lighting panels for better "label viewing" which adds to a customized look.

I ordered a leather handle T-corkscrew,its a very good developed product, the leather is good quality, and a durable piece, I will use it hole my life.Its also very good for gift because its packed in a nice wood box.I can recommend to everyone.

I recently purchased the loft 800 series 94 bottle dual zone wine fridge from IWA. I was disappointed when the fridge came damaged and was non functioning, but I understand these things happen from time to time so I reached out to the IWA team in hopes of finding a resolution and having a replacement unit sent out immediately. This is when the real frustration and inconvenience started. Instead of replacing the unit and sending a new one out I was asked to send photos which I did (albeit a week after, as I was away from the house traveling and then life got busy with my 16 month old daughter). Once I did send photos I was then told they'd be sending someone to pick the unit up and they wouldn't be able to refund or replace until the damaged/ failed unit was received back at thier wherehouse. Mind you during this time my wine was sitting unrefrigerated throughout a heat wave. No one so much as acknowledged that btw. From there the team at IWA including a partner in the business dragged things out so long that I ended up finding a comparable unit from a competitor as I needed something to house my wine and has by this point lost confidence in the IWA folks and thier ability to service the customer. Maybe I was too small of a customer as my unit was $1300 compared to some of the larger cellar installs they do? In any event I would advise any one considering using IWA to think twice as thier service is subpar at best. The partner I'm referring to even had to audacity to point out that return frieght for the damaged unit was being 'covered' by them! Wow what a gesture 5 weeks after purchasing the unit. I'm now taking the issue up with my credit card company due to their inability to assist in any reasonable amount of time despite selling me a bill of goods!! To all Consumers I highly recommend considering other suppliers i.e some of the big box retailers as they offfer great units and wonderful service!!!!

This is the second time I have used Jimmy Simmons at the IWA Design Center. He helped me design, create and supply my first cellar, so he was a natural choice for my second cellar at our new home. He acted as a resource in the selection of the cooling system, the rack design, the wood and stain selection and the overall design of the system. I would highly recommend him for your next cellar.

Bruce Bennett and IWA Wine Accessories were extremely helpful in assisting me to create my wine cellar. They gave me with a ton of different ideas and provided me with different sketches of what the cellar would look like; they revised the drawings every time we wanted to change or add something. Bruce and his team were always available to answer any questions and I had a great experience working with them.

Our client was very specific with their needs for wine storage. We went through numerous layout revisions and each time the staff was very helpful. In the end we got a product we are happy with that is good quality. We would use this company again and would recommend to other professionals.

We have been in contact with IWA about our issue and have come to a resolution- one we feel will successfully resolve the problem.

Excellent service provided by true professionals in this field. They have helped me with several projects and I will use again in future to help service my clients!