Jeneration Interiors

Jodi,

I'm so surprised to read this comment especially because our working relationship ended over half a year ago and you never indicated to me that you were not satisfied. When we met you'd been living in your home for more than a year with many empty rooms. I contacted you numerous times during your project to ask questions and give you options. I came over 3 times to talk with you and had my vendors bring rugs to be viewed in your home. When we corresponded through email it sometimes took you over a month to respond! My email folder shows we communicated over 129 times. You were never able to make a firm decision even after 20+ choices I'd given you for sofas, consoles, chairs, etc. One of the last emails from you is an apology to me saying you were obsessive about your selections almost to the point of being OCD. In response to your rug comment, you were given 5 options. I never expected you to like them all. If I may remind you, you purchased the living room rug that I suggested and loved the final option of white hair on hide in the office. The faded rug I initially suggested for the office was not to your liking and that's your prerogative. However, in my opinion, this dislike was solved with the white hair on hide rug I showed you in which you then contacted me about wanting to purchase and I, therefore, gave you the vendor.
You were given beautiful choices with fabric selections that, to me, you raved about. Your $6000 covered 30 hours of specification services as you told me that you did not want to purchase through me because your husband did not wish to pay the designer markup since his mother was a commercial interior designer. You ran through the 30 hours very quickly as you could never actually decide on any furniture. You were unwilling to take my design advice and suggestions. You wanted more and more choices and when we were approaching over 40 hours of work ( 10 of which I did not charge you for) I felt it best that I give you a complete packet of the choices you told me you wanted. I had to prompt you to even make that decision. When I did give you your choices, I gave you a color image (tear sheet) of each item with the size, name, and location in which it could be purchased and the independent rep if necessary. I gave you actual fabric swatches depicting the manufacturer and fabric name/ number and the showroom names in which they could be purchased. I gave you scale, floor plan drawings of 2-3 different furniture layouts because I was so confused about where you were comfortable placing the items. You could never decide so I provided options. All of the above was neatly organized in a hard back ring binder with protective sheet covers. Per contract, this is exactly what I said I would do. I was unable to give you pricing as you were not purchasing though me and I do not know your mother in laws design discount. My pricing would have been invalid and of no use. Working with you I felt very frustrated and unfulfilled. You were indecisive, doubtful, entitled and ungrateful. If you would have let go of the control you wished to hold, you could have had a beautiful and complete project in 15 hours. I've designed whole homes in a 30 hour period but in the end, you assumed you were a better designer than me and I cannot argue with someone that has come to that conclusion. I'm not responsible that you could not make a decision and your house was left unfinished. You used all of the hours you purchased and you were given a detailed time billing report by me showing how they were used. I conclude from this unfounded review that, over 9 months later, your home is still empty and sparse and you are still unhappy and unable to decide on furniture. I do hope that you can eventually have a beautiful home that you won't second guess and debate. Holding onto the anger and resentment you have is damaging to a person and I would have happily continued working with you if you had communicated to me that your 'final choices' weren't actually final and if you'd been a reasonable client that was able to make decisions in a timely manner. I wish you the best of luck completing your project.

Sincerely,

Jennifer

Thank you so much Mr. Hansen. You are a pleasure to work for and I appreciate your business.