Medina Lighting

Ran into a problem on my project and Medina Lighting went above and beyond to make it right. If you are in the greater Medina area I highly recommend working with the team at Medina Lighting.

Excellent quality and selection. Sales staff is very knowledgeable and skilled. Very happy with their customer service and prices. I recommend them for high quality projects that want to stand out!

Excellent specialty lighting store. Much better then the big box stores that are entirely cheap and bland options. Medina lighting has professionals that help you look through vast options in stor showroom or online. The experience of the staff is great and help d us pick out great selections for the living room, dining room and bedrooms. They are also coming out to design our outdoor lighting which will be great.

Don't shop here. Not only do they upcharge a tremendous amount but they will lie or failed to tell you about their terrible policies should you need to make a return. I ordered the wrong size lights I needed to exchange them for smaller ones. At this time they told me that in order to exchange them I had to pay a ridiculous restocking fee and in addition the credit that I would be owed would be issued as store credit. I explained that I did not need any more lights and that I just wanted the credit to be charged back to my credit card but they refused. I asked for them to show me something that I could buy for the dollar amount I was owed and the only thing they could show me was light bulbs. I now have a ton of light bulbs that I don't need. In addition the reordered lights we're supposed to come in 3 to 5 business days. I was in a big hurry for them to complete my kitchen before Christmas. However after days of calling and being told that the lights still have not come in and that they could not give me an ETA they were unable to track a package and they did not have the authority to call the company to which these lights for shipping from. I was finally told that the owner was out of the country and I would have to wait until after January 3rd so that she could call me personally and straighten out the mess. Needless to say she didn't call. Her name is Lisa Powers. Instead her staff called and asked if I wanted to throw more money their way to have the items shipped faster. Of course I did not want to do this. It was then explain to me that I could be waiting a very long time because they needed to meet their quota with that Lighting Company. And that the items would not ship until they placed nine other orders with that company! All I could think was unbelievable and absolutely ridiculous. It could be a year before I get my lights. I beg you not to shop here save yourself the time money and aggravation and just go to a big box store. This mom-and-pop shop is a rip off and they clearly are not experts and handling business or customers. PS they have a lot of family members and store employees reviewing their store with 5 stars...don't let it fool you.

If you are looking for a knowledgeable staff that will help you from start to finish this is the company. We never feel left out, even after its all said and done. Truly a great company to work with.