Renovate, LLC

We hired this countertop company (Renovate, LLC) to fabricate and install a new kitchen countertop and window sill in our newly remodeled kitchen. We visited their showroom to view their inventory and make a selection of quartz. All seemed well as we paid our initial deposit for the material and even scheduled a measuring so the stone could be cut to spec. Fast-forward about a month, the countertops were finally installed. Although we were out of town, we did have someone here to let the crew in and sign off on the job. Jennifer (who we'd been dealing with through the entire transaction and process) called that same day for the remainder of the payment. As I authorized this payment, I did let her know I was out of town and would not have eyes on the counters until we returned the coming weekend. She welcomed a call once we returned if there were any issues or questions. Low and behold, the first sight of the project we had upon arrival back at home was the incorrect countertop and damage from installation! I immediately called Jennifer to report these issues and was given the option for a refund of the difference or a full countertop replacement when they had time. We decided to live with the wrong countertops for a few days while we made our decision, which we chose to keep and opted for a refund of the overcharge during my next call to her. Now, clearly, we were charged a higher amount for a better quality countertop even though they fabricated and installed the wrong material. In the past 6 weeks since the installation, I've made numerous calls to their office and have spoken to Jennifer quite a few times in order to get the refund initiated so we can complete our kitchen remodel, which she has assured me twice were being processed. The most recent update I received is that their office cannot, in fact, issue a refund of a specific amount. What a joke!!! They aren't even familiar with their own purchase/refund policy! As far as I'm concerned, our kitchen remodel is not able to be completed until we finally get our fair refund and repair from this company. Please save yourself the headache and financial stress by not hiring Renovate, LLC for your next countertop purchase. This is predatory business practice at its best! Sadly, we were referred to this company by the cabinet company we used, so perhaps they are in cahoots. Either way, there are better and definitely more professional companies out there!

PEOPLE PLEASE READ!!!!!! MY name is Eli. I'm a single dad that just got a house and I work every day to make it a home. I live pay check to pay check and I was on craigslist and I come across this add on granite and I needed a piece but didn't have the money for it, but none the less I wanted to see how much it would be. So I emailed Renovate and got into contact with a lady named Gabriela and she gave me a quote. I thanked her and said I would be in contact with more information. Well things came up and I didn't have the money for the piece so I emailed Mrs. Gabriela and explained the situation. And I asked at that time about donating or charity and by my surprise they said yes and donated the piece to me. These guys don't only care for the fortunate ones but they care for the unfortunate ones as well. I ask people to see this and praise them for their generosity and willingness to want to help. I send out a special thank you to Mrs. Gabriela and Renovate company

Renovate made the process of purchasing new countertops extremely quick, easy, and affordable. Jennifer was able to answer all our questions and worked with us to get the look we wanted within our budget. Armando and his team installed the countertops quickly and carefully. The waterfall counters look amazing!!! We recommend Renovate for counters and would choose them again for future projects. Thanks again!

Begining process went well, Gabriella was initially accommodating, but later not at all. The install was not good. the 2 slabs were not on the same plane, causing a highly visible bad seam . It took 2 months of working around their schedule to get it fixed, no follow up, last minute scheduling changes and finally showing up with no advanced email or phone call, and this when we agreed that I should be there and find a solution with their shop foreman, who was a no show. Should have been done right the first time, could have been corrected easily { took the guys 2hrs after I showed them it need to be shimmed]

Renovate was great to work with, and responded very quickly with a quote and took the time answer all my questions. The install went great and after an exhausting kitchen reno, renovate made the countertop install stress free. I highly recommend this company for their excellent response time, customer service skills, knowledge, and quality of work.

Jennifer was wonderful in helping get our install scheduled very quickly. Installers were very professional and considerate. Great folks to work with!

I went to Renovate to get a cheap countertop and with Jennifer's help I got an awesome & unique granite piece that works perfectly in my kitchen design- AND within my budget! I'm so delighted with my new look in my kitchen!

Wonderful experience from start to finish! Jennifer had excellent customer service and answered all of our questions. She was able to find us a extra large slab in the perfect color that saved us from having to purchase two slabs for our kitchen remodel. The installers were professional and courteous and did an amazing job. I would highly recommend Renovate!

Jennifer is a professional, her customer services skills and follow up skills are excellent. She was wonderful to go with my husband and I and direct us toward slabs that were within our budget. I would definitely recommend them to a friend. I will post photos when kitchen is done!

Renovate LLC had quick service and great communication! Made kitchen countertops a breeze, with immediate full service quote. Thank you again.

WOW! Towards the end of my home renovation project I was worn out and had little hope of putting anything but cheap countertops in. These folks responded to me, worked with me, and gave me an excellent price, incredible service and beautiful countertops for same price as I was going to do butcherblock for! LOVE THESE PEOPLE, Jennifer was so responsive and accommodating.

Our experience with Renovate was outstanding! Jennifer met us at the stone yard, explained our options, and provided numerous estimates with different materials. I found the pricing to be very reasonable. Ultimately, we chose to have quartz put in throughout our home (kitchen + 3 bathrooms) and we are completely happy with the way it turned out! Armando and his team were punctual for both the templating appointment and the installation. They made sure to cut the sink holes at the shop to help reduce dust in our home. They even went as far as hosing off our driveway to remove any dirt from where they detatched our our old sinks. Throughout the process Jennifer was accommodating with our change of schedule and was quick to respond to questions. I would recommend Renovate to anyone!!