James Carboni Plumbing & Heating Inc.

Carboni's Plumbing has come to service my gas furnace several times and they always do a great job. They also fixed a leak in the shower and finally got the toilet to stop running. The office staff, Donna and also Robin, are very courteous and concerned when I have called. I have never had a problem with this company and wish them well. Every time something gives a problem in heating or plumbing, I trust they will figure it out and fix it.

Bob Laudette, who has been the owner of Carboni Plumbing and Heating for over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019. "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES." Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes. The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval! The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help. Consumer Protection who has limited authority suggested I pursue legal representation. My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic! Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

After experiencing many disappointments with hired contractors, I can happily and whole heartedly recommend James Carboni plumbing and heating for your needs. They were professional, showed up when they said they would, and the price I was quoted was the price I payed. They converted our heating system from oil to gas, and installed a tankless hot water heater and central air. The work was performed efficiently and they were very knowledgable, answering all our questions. Office manager Robin prepared all the necessary paperwork for our energy rebates, and was extremely helpful throughout the entire process of the conversion.