SKL STONEX

BUYER BEWARE - Steve is the ultimate nice guy when selling and if things go well you are probably fine. Our install did not go fine. The first install of the bar top, the installers put broke it and put a large crack across the center of the bar top (see picture). The picture is after they attempted to fix it. Steve was unavailable during the install and when talking to the installation company (separate company) it was decided to leave it, not pay the final payment and work with Steve on Monday. At that time, I was pleasantly surprised that he agreed to have a new bar top cut and install it. Almost 4 weeks later after many text and phone calls, they came out to replace the bar top - we went outside to look at new bar top and were disappointed to see that an approximate 10" piece of the granite had broken off and was laying in the bottom of the trailer. We halted the process - installers called their boss and we called Steve - instantly the sales hat came off and the poor customer service hat came on. We asked what could be done and we were instantly threatened with a lien on our property and a law suit - he said multiple times "this is not a threat, it is a promise". He also said that he had been through this multiple times and had always "won". He was yelling, rude and would not let us get a word in. We were not attempting to get something for nothing, we were attempting to get a good quality product for the money we spent. We are originally from out of state and he also stated - "why don't you go back where you came from". We allowed the installers to install the bar top and paid the bill in full since this broken piece (that they super glued and epoxied together) would be better than original crack. During the install, of the bar top, the installers were able to make the original break look pretty good, but broke it in another spot and tried to fix it without saying anything to us (see picture). This new break is rough to the touch and I can only assume it will get worse over time. As I originally said - BUYER BEWARE - Steve and SKL Stonex failed miserably in handling this situation in a professional manner that a reputable company would have done.

BUYER BEWARE! We could not have had a more awful customer experience and lack of quality workmanship than we encountered with SKL Stones Granite. Steve, the 1/2 partner, starts off acting like you are best friends when he comes into your home to take the measurements and give you a quote on the areas you want granite installed. Once you contract with them he meets you at some granite wholesalers to help you with the selection process. After you make your selection, he commits to have the granite installed within a 2-3 weeks which was achieved. That is where the good news ends and the nightmares begin with this company. Beware, this company does not do any plumbing, electrical or drywall repairs of any kind. They simply put the granite in place,fasten the under mount sinks and do some rather shoddy caulking where needed. They leave and then its up to you to have a contractor there to hook up your plumbing and electrical work. This is where you find out the poor workmanship they provided with the cuts for your faucets as well as other surprises. We called Steve asked him to come back out so we could show him the workmanship that we were not pleased with. He agreed and come out the following week. He walked back into our home with an attitude and a completely different person than he did when he was selling his services. As we started to show him the incorrectly drilled hole on both the bathroom sinks, he got extremely defensive. He starts ranting at my wife when she shows him how the drilled holes do not align. He says “ that’s as good as it’s going to get lady. My guys did an excellent job.” He then babbles on about the discrepancies being within their “margin for error”. You can be the judge by the pictures that are attached whether or not this is acceptable for $6000+. I then asked him what he could do for us to make us whole and he blurts out that he’s not doing anything and that we are just “nit picking”. He says read your contract, which basically says they are not responsible for any damages whatsoever. Keep in mind at this point he has gotten paid in full so his salesman hat is off and his customer service hat (or lack there of) is on. Here are a few of the issues we had besides the poor quality of work they do. 1) Threw away the water lines for our bathroom sinks when taking out the old granite. 2) They wiped our mirror frame with acetone which removed the paint 3) They cut a marble slab by the shower at a bad angle damaging the tile around it 4) They damaged the kitchen island cabinets causing the wood to separate. 5) Under mount sinks were not centered but luckily we caught that as the installers were walking out the door and asked them to redo it. 6) In taking out the old cooktop range in the kitchen they threw away the electrical box faceplate

I hired Steven Lopez for my granite countertops. He was fast enough, but the job was poorly done. There are nicks all over and space where it should have caulked, but the main thing is that he did not anchor my dishwasher. It now vibrates and there is a gaping space between my counter and the dishwasher. I called him to fix it and he was very rude to me on the phone. He said he would be over to fix it, but he never came back. I would never recommend this company or him. Poor workmanship.

I found Steve on Facebook. I had him come in for an estimate. He did a very detailed measurements, Then he met us 30 minutes away on a Saturday morning to look at stone. I cant another contractor doing that. We chose a Carrera Marble. Two weeks later he was at my house for the install. He did a fantastic job. I cant say just how impressed I was. He sealed my marble and then came back the next day and did another seal. I am so happy with the way he handled our kitchen and bathrooms. SKL was the right choice!!! Great customer service. Steve did everything he said he would do!

We used Steven to install granite in our gourmet kitchen, bathrooms and outdoor grill. We met with Steven numerous times. He was very professional and helped us understand why some granite we looked at was not a good choice due to weaknesses in the granite. Steven was on time we time we met him at the stone yard. He did the work within budget and on time. His work is beautiful. He also manually carved a tabletop for us to match our kitchen counter top. He also goes above and beyond. After deciding to use recycled glass in our master, Steven called the glass company, arranged to get pieces for our master and carved and installed the countertops for us. We would use Steven again with no hesitation.

I hired SKL Stone back in February of this year. We had his card laying around in our office (Architect’s firm) so I decided to get a few quotes and he came with a very reasonable price for what we want it for our house. I made a very clear CAD drawing of my kitchen and a 3d image of how it should look. He came to my house to template the kitchen countertop and he only did it with a drawing. As a little bit of my background I worked for a company that did kitchens and all kind of wood work and remodels in houses in the Tampa bay Area. I was the designer and quality control for all our projects. I was always in the houses we did when countertops where being template so they would be not mistakes in our projects. Every single time they came out to template they did the template with scrap wood pieces so it would be perfectly set into place. Steve came to my house and he did not do that. Instead he only did a hand sketch of it. I was a little surprise but I didn’t say anything because I figure that if he would mess up he would be responsible on fixing it. Then he said he miscalculated the amount of granite so he had to get and extra piece. The countertop got install on 03/05/14 and I paid in full. There was a 1/4” gap in one of the pieces. And the extra piece he miscalculated has a big scratch/dent on it. But I let that go since I felt bad for the guy. Also, I have no backsplash so Granite pieces have to be really tied to the wall. Well he tried to convince me to push my fridge panel and make it look crooked to fix his mistake. This will not only affect the look of the side panel but also the backsplash. So at that moment I didn’t think about it much until a few days later when my cabinet guy came and finished up some stuff in the kitchen. I called him and he insisted in the same fix. Not only having this problem, all around the island the epoxy came off, and I also told him about this. He said to me he was going to go to my house the following Monday and never showed up or called. I had more stuff going on so I didn’t call or email him till 06/23/14. He said he was in vacations and would get to me when he was back. Well he never did again. So I email him back on 08/11/14 and told him that he needed it to fix my countertop or I would take legal action. He email me back apologizing but still insisted in fixing his mistake by other stuff like putting a backsplash on or messing up my panel. That was never the design or the intention of it. SO I gave him a call and we talk. He kept saying that no of my contractors knew anything and that I needed it to screw into my panel, change my backsplash and/or put granite backsplash. He was very rude because I told him I would not let my kitchen look ugly and weird because of his mistake. So he told me “then I will see you in court” and I responded “I will then”. Later that day he email me saying that he apologized we didn’t get to an agreement, (Which kind of agreement could I come with if his option is only me messing the look of my kitchen to fix his mistake), to please take all the emails to court. And that in my June email was the first time he heard of my epoxy coming off. Too bad for him, I have record of my calls and I can show I did talk to him. At this point, I have my entire kitchen done and a horrible gap in my granite where water can go in between and mess my brand new cabinets. Another piece that has a big scratch, and no epoxy at all in my island joints. Gap is too big; it cannot be filled with caulking. I would never recommend this guy to anyone.