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Non-existent customer service after receipt of defective product. Do not buy from this company. They do not stand behind their product. I ordered a kitchen faucet and the pullout spout mounts crooked. The water stream flows down at a sharp angle. I have attempted to contact them on 3 separate occasions to find a solution but have been ignored. All of my other emails while waiting for receipt of the product were answered promptly. Why are they not answering now? This is not the kind of situation you should find yourself in from a "high end" company especially when you waited 3 months to receive the item and you have a project that needs to be finished. Very disappointed.
Buyer beware: A £500 tap that discolours after only 2 years. I bought a NIVITO tap via Olif and after 2 years the gold/brass finish has rubbed away. At nearly £500 for a tap this is deeply disappointing. I contacted Olif to find a solution and I was told that NIVITO said I was using an abrasive cleaning product (i.e. Ecover washing up liquid) to clean the tap. As you can see from the picture, the discolouration is in localised areas and in a very uniform way - there no way cleaning the spout would create this wear and tear, and even if it does - for £500 I'd expect a tap to be more durable. So their reply is quite outlandish and a total fob off. For a £500 tap you'd expect better customer care so Buyer Beware!
Agent France de la marque suédoise Nivito
Agent Nivito France depuis Janvier 2017, je trouve cette marque très innovante dans ce qu'elle entreprend. Les mitigeurs, robinets et cuves sont très bien réalisés et offrent une gamme de finitions et couleurs dans l'air du temps. Son principal atout est d'offrir une gamme de mitigeurs et cuves assortis de couleurs noir, blanche, cuivré, dorée, inox... Nivito est la digne représentante du design nordique de part sa sobriété et la qualité de fabrication de ses produits.