Minale + Mann

Their houses look nice but unfortunately there is evidence their strength is style rather than substance. Mistakes made may not emerge for several years, and the builder isn't interested in rectifying once they are pointed out nor are they willing to stand behind their projects or provide assistance in any way (they wouldn't provide any info at all to my seller during the conveyancing process, which they blamed on a "shift from paper to digital"). This experience was very different to a house I was buying built by one of their competitors around the same time, who couldn't have been more forthcoming with information. I think this is very telling of a firm's willingness to stand behind their work, or lack thereof in M&M's case. One major issue that has developed since we bought the house is a significant leak to the reception ceiling resulting from the fact that they didn't actually waterproof the wet room above, meaning it's just tile and grouting. As the house naturally settles/moves and the grouting develops hairline cracks over time, proper waterproofing is required. Any amateur builder, let alone someone of M&M's supposed stature, should know this. Bizzarely, they also fitted electric underfloor heating to the wet area of the shower. At best, it's design idiocy due to the way heat and cooling of the system will cause the tiles to expand/contract, and at the worst, it's downright dangerous. The cost to rectify their oversight/incompetence is as yet unknown, but likely to run into several thousand, if not tens of thousands of pounds. Other issues include the house not being built to approved plans, the roof being covered with felt rather than a high performance material, no waterproofing to planters, unsafe lighting fixtures, and seemingly poor workmanship in patio area leading to cracks and looseness in several patio tiles.

Top notch work undertaken. They worked with me, stuck to the design, cost and time to complete the complete renovation of my home.

We worked with Minale and Mann for a complete house redesign and basement extension and are extremely glad that we did. Their end to end service was excellent, making such a big project as stress free as possible for us a couple with busy London jobs. Everyone that works there were real professionals - from the designers and architects through to the builders and we had complete trust in them throughout the project. The design service was a real differentiator for us - we shared a few Houzz / Pintrest pictures of styles that we liked and then M+M chose all the paint and interior fittings for us, really removing the hassle from the whole process. The budgeting process was very detailed and we were kept up to date with spend, progress etc. and once the budget was set they managed to bring the project in for what they said - something that I'm sure doesnt often happen with such a big project! In addition the builders all have very high standards - a builder friend visited the property whilst it was being completed and was very impressed with the high standards. Another differentiator is their post project care - they returned after 6 months to do the snagging and we've called on them a few times since if we have had any questions etc. - they are very responsive. Overall we highly recommend them!

We chose minale and mann for a full house redesign and refurbishment project. They were excellent all around. Their service and advise was invaluable - they managed all aspects of the project for us meaning we could focus on he few things that mattered. For example we didn’t have to visit any shops to picks flooring or lights - all part of the service. Compared to other builders, their spec and estimate of costs was incredibly detailed. This meant we could plan accurately and I’m fact our project came in bang on the initial estimate and one week ahead of plan. They took care of all the planning , organisation , deliveries , furniture , lights , etc. Finally I cannot speak highly enough of their post project care , service and responsiveness. Even now we often call them to help with things as we trust them. Highly recommend ! Ra & Caroline.